Privacy policy
Privacy statement LIVEDROP B.V.
Introduction
LIVEDROP B.V. takes your privacy very seriously and will process and use data about you (the data subject) in a secure manner. In this Privacy Statement, we will explain to you about the data we process and for what purposes. In addition, you can read in this Privacy Statement about the right to protection of your personal data. We advise you to read this Privacy Statement thoroughly. If you have any questions or remarks, please contact us at [email protected].
Who is LIVEDROP B.V.?
LIVEDROP B.V. is the besloten vennootschap LIVEDROP B.V., with registered office at (5612 WB) Eindhoven listed at the Traderegister of the Dutch Chamber of Commerce under 83120564.
When LIVEDROP B.V. processes your personal data, LIVEDROP B.V. is the data controller.
LIVEDROP B.V. has appointed a data protection officer. You may contact Jasper Wieling at [email protected].
How does LIVEDROP B.V. use your personal data?
Underneath you will find an overview of the purposes for the processing of your personal data. You will also find a specification of which data LIVEDROP B.V. uses for that specific purpose, the legal basis, and the period of time LIVEDROP B.V. keeps this data. For clarity’s sake, we have categorised the purposes.
Services, customer management and financial administration
Purpose 1: Financial administration
Information: Company name, Billing address, Bank details, Outstanding balance
Legal basis: Legal obligation
Storage period: As long as necessary for this purpose
Purpose 2: Invoicing
Information: Company name, Billing address, Bank details, Outstanding balance
Legal basis: Legal obligation
Storage period: As long as necessary for this purpose
Purpose 3: Order Management
Information: Home address, Delivery address, Billing address, Email, Phone number, Payment information, Account number, Order Number, Complaint content, COC number, VAT number, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose 4: Handling complaints about the product
Information: Home address, Delivery address, Billing address, Email, Phone number, Payment information, Account number, Order Number, Complaint content, COC number, VAT number, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose 5: Providing the service itself
Information: Home address, Email, Customer file data, Financial data, Data necessary to provide the service, Data generated by the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose 6: Handling complaints about the service
Information: Home address, Email, Customer file data, Financial data, Data necessary to provide the service, Data generated by the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose 7: CRM
Information: Name, Email, Location, Order history, Social media account, Phone number
Legal basis: Legitimate interests
importance: Commercial interests
Storage period: As long as necessary for this purpose
Purpose 8: Job application
Information: Name, Email, Location, Order history, Social media account, Phone number
Legal basis: Legitimate interests
Importance: Commercial interests
Storage period: As long as necessary for this purpose
Marketing
Purpose 8: Newsletter
Information: Name, Home address, Email, Click behaviour, Interest in a product Legitimate interests
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Website
Purpose 9: Website analytics
Information: Online behaviour, Location
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose 10: Account
Information: Name, Address, Email, Username, Password, Message content
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Security and fraud prevention
Purpose 11: Camera surveillance
Information: Security video footage, Photos, Phone number, Password, Agreements and settlements, IBAN number, Name, Address, Social security number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose 12: ID verification
Information: Security video footage, Photos, Phone number, Password, Agreements and settlements, IBAN number, Name, Address, Social security number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose 13: Data security
Information: Security video footage, Photos, Phone number, Password, Agreements and settlements, IBAN number, Name, Address, Social security number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
How did LIVEDROP B.V. obtain your personal data?
LIVEDROP B.V. has obtained your data because you have provided this data to us.
What are your rights?
Under the European General Data Protection Regulation you have a number of rights with regard to your data and the processing thereof:
Access
You may access your personal information and make any necessary changes in your account. If you would like to see which personal data LIVEDROP B.V. has obtained about you, you may exercise your right of access by submitting a request to LIVEDROP B.V..
Making changes
If you wish to make changes to the personal information that you have seen as a result of a request for access and you are unable to make the changes yourself in your account, you may request that LIVEDROP B.V. makes these changes for you. You may request that LIVEDROP B.V. modifies, corrects, supplements, erases or shields your information.
Restriction of processing of personal data
You also have the right, under certain conditions, to request LIVEDROP B.V. to restrict the processing of your personal data.
Right to object
If processing of personal data is based on 'legitimate interest' of LIVEDROP B.V. or a third party, you have the right to object to that processing.
Data transfer
You have the right to obtain your personal data from LIVEDROP B.V.. LIVEDROP B.V. will provide this in a structured and commonly used format, which can easily be opened using commonly used digital systems. This will also allow you to transfer your data to another provider.
Withdrawing consent
When the legal basis for a particular processing is your consent, you have the right to withdraw that consent. This does not affect data processed in the past, but it does mean that we are then no longer allowed to process this data in the future. As a result, LIVEDROP B.V. may no longer be able to provide you with certain services.
Response from LIVEDROP B.V.
A request can be sent to [email protected]. LIVEDROP B.V. will comply with your request as soon as possible and in any event no later than one (1) month after LIVEDROP B.V. has received such a request. If LIVEDROP B.V. rejects your request, we will indicate in our reply why the request is rejected.
Recipients of your personal data
Your data may be transmitted to:
• Data processors
• Parties that are involved in the execution or fulfilment of an agreement between you and LIVEDROP B.V.
• External consultants
LIVEDROP B.V. may be obliged to provide your data to a third party, for example on the basis of a legal obligation.
What are cookies and how does LIVEDROP B.V. use them?
Cookies are small pieces of (text) information that are sent to your browser when you visit the website of LIVEDROP B.V. and then stored on the hard disk or in the memory of your device (hereinafter “Device”). Cookies placed through the LIVEDROP B.V. website cannot damage your Device or the files stored on it. When we refer to "cookies", we do not only mean these small pieces of (text) information, but also similar techniques by which information is collected, such as, for example, device fingerprinting.
Can changes be made to this Privacy Statement?
This Privacy Statement is subject to changes. We therefore advise you to check the Privacy Statement regularly for any changes. The Dutch version is the only legal version of this document and can be obtained through the company.
Questions, remarks, and complaints
If you have any questions regarding this Privacy Statement and the way LIVEDROP B.V. uses your data, please send an e-mail to [email protected]. If you have a complaint about the way your data is processed, please send an e-mail to [email protected]. Furthermore, you always have the right to contact the competent national data protection supervisor. In The Netherlands, this is the Autoriteit Persoonsgegevens.